skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Introduction

This slidepack provides contact center outsourcers with a blueprint in how best to win new business in 2015 and beyond. Key themes include targeting the right enterprise decision-makers, identifying the principal challenges of in-house contact centers, and outlining the need to evolve the outsourcer's marketing message.

Highlights

  • Price remains a big part of an outsourcing deal, but is just one of several value elements that vendors need to highlight

Features and Benefits

  • Gain insight into the importance of pricing within the outsourcer's value proposition.
  • Determine the right decision-makers within enterprises that can make or break an outsourced contact center deal.

Key questions answered

  • Who are the key players within enterprises that can help an outsourcer win a deal?
  • How should outsourcers market their services and solutions in today's commercial environment in order to maximize their market presence?
  • What are the principal drivers for enterprises to move to an outsourcer, and how should outsourcers position their services in a relevant fashion?

Table of contents

Summary

  • Introduction
  • Download 1: Winning in CRM Outsourcing: 2015 and Beyond

Recommended Articles

  • Internet of Things

    IoT Viewpoints 2018

    IoT Viewpoints explore the IoT opportunity in 2018 and beyond. Download our latest e-book to get our newest collection of thought leadership articles on the emerging IoT trends, technologies and opportunities.

    Topics IoT

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.

  • Enterprise Services

    5G: Another technology in search of enterprise use cases

    By Evan Kirchheimer 26 Apr 2018

    Service provider interest in justifying 5G investment through its potential to open new revenue streams from the enterprise segment is growing ever greater.

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at ClientServices@ovum.com

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now