skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Ovum view

Summary

Growing concerns around smart home technologies have generated a “wait and see” attitude among consumers. To break this mindset and ensure the mainstream success of smart home solutions, the industry needs to carry out further product development, implement effective marketing and customer support, and reach a consensus on platforms, among other measures.

Concerns are delaying smart home market readiness

Marketing and word of mouth were enough to attract early adopters to the smart home world. The enthusiasm is evident within this consumer segment and take-up rates have risen. However, there are some concerns that show that the smart home industry might still not be ready for the mass market. These fears have in effect become roadblocks to the mass adoption of smart home solutions. The main concerns revolve around

  • Security: Hacking smart home devices and security systems has proven to be easy for cyber attackers. Platforms have shown significant design vulnerabilities.

  • Device malfunction: Several products have been launched without going through extensive testing processes, causing them to malfunction and fall out of use.

  • Complexity: The ultimate purpose of the smart home is to solve problems, not create new ones. Ease of use does not seem to be the norm among current products.

  • Interoperability: There is still little cross-industry agreement on common, open-source technical standards and protocols.

  • Necessity: Many smart home solution providers still fail to convince consumers that their products will make a positive difference to their lives.

In order to overcome these concerns, the industry needs to reassure mainstream consumers by first acknowledging their concerns and then providing a rapid solution for each problem. With regards to security, providers need to address all the current network security vulnerabilities and implement more effective security standards. Moreover, they must improve solution architectures and testing procedures to avoid malfunctioning products. It is crucial to educate end users to follow basic best practices and reinforce the message that the solutions they acquire are going to be safe against tech-savvy criminals.

To deal with the complexity problem, providers need to offer simpler solutions and customer support services through all the stages of the customer experience, from purchase through to set-up and configuration. Providers must continue to support customers even after their device is configured, either directly or through a partner ecosystem. The lack of interoperability can increase the complexity of solutions, adding to the frustration consumers associate with smart home technologies. The lack of industry consensus is a consequence of the immaturity of the market. At present, each player is holding tight to the platform it created, assuming unrealistically that consumers are 100% loyal to its brand. However, the increase in the partnership activity seems to be the solution to the limited industry consensus.

Finally, beyond promoting the increase in comfort levels, providers need to better publicize the benefits of the smart home around energy, security, and health. These triggers will transform the smart home from a luxury to a necessity.

Appendix

Further reading

"The Echo can appear creepy to users, but Amazon is seeking to address this," TE0005-000807 (March 2016)

2016 Trends to Watch: Connected Home, TE0003-000893 (January 2016)

On the Radar: BeON integrates the smart home into everyday objects, TE0003-000885 (November 2015)

Smart Home Forecast: 2015–20, TE0003-000887 (November 2015)

Author

Mariana Zamoszczyk, Senior Analyst, Consumer Services

mariana.zamoszczyk@ovum.com

Recommended Articles

  • Internet of Things

    IoT Viewpoints 2018

    IoT Viewpoints explore the IoT opportunity in 2018 and beyond. Download our latest e-book to get our newest collection of thought leadership articles on the emerging IoT trends, technologies and opportunities.

    Topics IoT

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.

  • Enterprise Services

    5G: Another technology in search of enterprise use cases

    By Evan Kirchheimer 26 Apr 2018

    Service provider interest in justifying 5G investment through its potential to open new revenue streams from the enterprise segment is growing ever greater.

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at ClientServices@ovum.com

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now