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Introduction

Talkdesk, a relatively new cloud contact center company headquartered in San Francisco, is gaining attention as a strong contender in the marketplace. This report examines the reason why.

Highlights

  • Successes discussed at a recent company conference included major hiring plans, global expansion efforts, channel initiatives, and other major accomplishments and announcements that have put Talkdesk on the map as a strong customer engagement contender.

Features and Benefits

  • Assesses Talkdesk's rapid success in the cloud contact center marketplace and examines the reasons why.
  • Evaluates Talkdesk's position in the global cloud contact center industry and evaluates the company's chances for future success.

Key questions answered

  • Should Talkdesk competitors be concerned about the new company driving a good deal of market buzz?
  • Is Talkdesk worthy of a place on the short list for enterprises considering a new cloud contact center solution?

Table of contents

Ovum view

  • Summary
  • Despite heavy competition, Talkdesk has emerged quickly
  • While the winners are too close to call, Talkdesk is a good bet
  • Competitive providers must recognize Talkdesk's potential

Appendix

  • Further reading
  • Author

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