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Telcos are no longer as profitable as they once were, with billions of dollars being lost to substitute and competing services from disruptive players. Many new brands only exist online, and this phenomenon has given rise to new service experiences and reshaped consumer behavior.


  • This reports details how telcos should prioritze their telco software and IT projects so that they can operate at the “Internet speed” of their competition.

Features and Benefits

  • Identify the drivers forcing change upon the telco.
  • Understand the four key business imperatives telcos need to address with their IT projects.

Key questions answered

  • What are the four key business imperatives telcos need to address with their telco IT projects?
  • What are the customer-facing component projects within those four key areas?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for telco enterprises
  • Recommendations for vendors

Market context

  • Digital has disrupted the telecoms industry

Top telco IT projects

  • Deliver a personalized customer experience
  • Introduce agile working practices to drive an efficient operating model
  • Ensure ubiquitous connectivity
  • Improve innovation


  • Further reading
  • Author

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