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Demand for a seamless experience is high and certain trends transcend all the technology talk. Both enterprise customers and operators are now struggling to provide coverage (Wi-Fi and cellular) that will enable a seamless wireless experience.


  • Operators are starting to offer voice over Wi-Fi (VoWiFi) and voice over LTE (VoLTE) services, creating more demand for indoor coverage and a seamless wireless experience.

Features and Benefits

  • Evaluates the enterprise need for a seamless wireless experience.
  • Explains how operators can begin to address this requirement.

Key questions answered

  • What is driving the need for always-on connectivity?
  • What are the next steps for operators and enterprises?

Table of contents


  • In brief
  • Ovum view

Market context

  • End users now expect always-on coverage
  • Managed Wi-Fi services are not enough
  • Neutral hosting providers are emerging
  • Small cells address only part of the coverage problem
  • Customers expect a seamless hand-off between VoWi-Fi and VoLTE

Ovum assessment

  • What enterprises should expect
  • What operators should do


  • Further reading
  • Author

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