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Introduction

The Steadman Clinic subscribed to Cisco Spark as an alternative not only to traditional premise-based PBX but also to standard cloud-based UC services. It's an option that may appeal to other SMEs in the near term, but large enterprises will primarily use Spark for messaging rather than as a PBX alternative.

Highlights

  • The Steadman Clinic is among the first businesses to adopt Spark not just for messaging, but as a hosted PBX.

Features and Benefits

  • Details how an SME has adopted Cisco Spark as an alternative to a traditional premise- or cloud-based PBX.
  • Explains what types of businesses are and are not likely to do the same.

Key questions answered

  • How is Cisco Spark being used for more than messaging?
  • What inroads in Cisco making as a providers of UCaaS services?

Table of contents

Summary

  • In brief
  • Key messages
  • Ovum view

Recommendations

  • SMEs a prime market for cloud UC services

Customer case file

  • IT services data sheet: Steadman Clinic's UC project
  • Background
  • Implementation and results

Appendix

  • On the Case
  • Further reading
  • Author

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