skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Introduction

The market for unified communications (UC) solutions and services will continue to be highly dynamic in 2017. M&A, wider availability of UCaaS, and hybrid deployments will drive greater demand for cloud-based communications services in businesses of all sizes.

Highlights

  • UCaaS will continue to gain traction throughout 2017.
  • In 2017, hybrid cloud will become an increasingly viable option, but mainly for businesses gradually migrating from premise-based UC solutions to hosted UC services.
  • In 2017, the landscape of UC vendors will change as the strong get stronger and the struggling get acquired by rivals or private equity firms.

Features and Benefits

  • Highlights top trends in the UC market.
  • Provides a landscape of current vendors and providers delivering UC solutions and services.

Key questions answered

  • What are the top trends in the unified communications market over the next 12 months?
  • Who are the top UC solutions developers and UC services providers?

Table of contents

Summary

  • In brief
  • Ovum view
  • Recommendations

Consolidation, crossover, and blurred lines

  • Landscape for UC solutions and services
  • UC vendors transition to UC providers
  • Consolidation delays buying decisions

UC becomes part of the digital workspace

  • The digital workspace decentralizes business communications
  • The digital workspace makes mobility, cloud a UC imperative
  • The digital workspace requires IT to work with LOBs

UC-as-a-service

  • UCaaS adopted by businesses of all sizes
  • Hybrid cloud provides flexible deployment options

Appendix

  • Methodology
  • Further reading
  • Author

Recommended Articles

  • Service Provider Markets, Consumer & Entertainment Services,...

    MWC 2018 Highlights

    By Ronan De Renesse 27 Feb 2018

    Over 20 of our senior Ovum analysts and consultants attended this year’s Mobile World Congress in Barcelona at the end of February. In between meetings, briefings and presentations, our analyst team were blogging and tweeting about key developments, trends and rumors. Have a look through our daily MWC 2018 Highlights to find out what happened.

    Topics 5G AI IoT Cloud Payments SDN/NFV Smart home

  • Internet of Things

    IoT Viewpoints 2018

    IoT Viewpoints explore the IoT opportunity in 2018 and beyond. Download our latest e-book to get our newest collection of thought leadership articles on the emerging IoT trends, technologies and opportunities.

    Topics IoT

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at ClientServices@ovum.com

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now