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This report discusses the growing role of communications platform-as-a-service (CPaaS) vendors in the current business communications industry as well as their evolution in the future.


  • The growth of internet-based services has created a need for communications services to be deployed in a quick and seamless fashion. CPaaS vendors have successfully responded to this by creating platforms for service creation that target developers, which do not require heavy investment but are still scalable in the long run.

Features and Benefits

  • Identifies the key players in the market.
  • Assesses the future of the CPaaS market and the impact on traditional players.

Key questions answered

  • Which is the largest CPaaS player?
  • Why are cloud-based communications important?
  • How will the industry evolve?

Table of contents


  • In brief
  • Ovum view
  • Key messages
  • Recommendations

The current communications landscape

  • Trends in communications

The role of CPaaS

  • Why CPaaS is needed
  • The power of the API
  • The CPaaS value-add
  • CPaaS in the communications value chain

Competitive landscape

  • Key players
  • CPaaS vendor landscape
  • The future for CPaaS vendors

Telcos and CPaaS

  • Impact of CPaaS on telcos


  • Author

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