skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Introduction

In this report we show how Micro Focus, with Service Management Automation X (SMA-X), has used AI and machine learning technologies applied to ITIL process maps to address the challenges presented by a more complex hybrid world.

Highlights

  • Micro Focus uses AI and machine learning to deliver smart analytics, which can automatically direct the user to the most relevant knowledge article for the assets they use, making the experience more personalized to the end-user.

Features and Benefits

  • Learn how Micro Focus uses codeless configuration and development that allows end users to solve real business issues.
  • Discover why Micro Focus selected to rewrite its solution on a new containerized platform to ensure it is scalable and more agile in its deployment.

Key questions answered

  • What are the key reasons why organizations should consider Micro Focus for service management?
  • What areas of Micro Focus's solution should organizations be aware of that are in need of further development?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider Micro Focus SMA-X?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution

Appendix

  • Methodology
  • Author

Recommended Articles

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316


Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

Email us at ClientServices@ovum.com

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now