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GMC Software provides customer communications management (CCM) that supports the distribution of communications through multiple channels and in a multitude of formats, forming an important part of organizations’ ability to support their customers’ journeys.


  • Much, but not all, of the portfolio is available as a cloud service. Available in the cloud are: Insights, Customer Preference Management, Customer Journey Mapping, Inspire Messenger, and Web Services (API).

Features and Benefits

  • Assesses features of the product that differentiate it from its competitors.
  • Learn how CCM has moved beyond the production of statements and bills into supporting the customer experience.

Key questions answered

  • How does the product support multichannel, multidevice communications?
  • How can customer experience be made consistent across all channels?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider GMC Inspire?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution


  • Methodology
  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316

Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Email us at

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