skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Introduction

GMC Software provides customer communications management (CCM) that supports the distribution of communications through multiple channels and in a multitude of formats, forming an important part of organizations’ ability to support their customers’ journeys.

Highlights

  • Much, but not all, of the portfolio is available as a cloud service. Available in the cloud are: Insights, Customer Preference Management, Customer Journey Mapping, Inspire Messenger, and Web Services (API).

Features and Benefits

  • Assesses features of the product that differentiate it from its competitors.
  • Learn how CCM has moved beyond the production of statements and bills into supporting the customer experience.

Key questions answered

  • How does the product support multichannel, multidevice communications?
  • How can customer experience be made consistent across all channels?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider GMC Inspire?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution

Appendix

  • Methodology
  • Further reading
  • Author

Recommended Articles

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316


Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

Email us at ClientServices@ovum.com

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now