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Introduction

Five9 was one of the early providers of multi-tenant cloud contact center solutions and has gained a large base of cloud customers.

Highlights

  • The vendor’s unique multichannel features include social customer service management and text analytics, which is used to route queries from email, chat, and social media to the most relevant agent.

Features and Benefits

  • Explains how Five9 is evolving to meet market demands in the multichannel contact center interaction space.
  • Assesses the strengths, weaknesses, opportunities, and threats pertaining to Five9’s cloud contact center suite.

Key questions answered

  • Why consider Five9’s cloud contact center solutions?
  • What are the key strengths and weaknesses of Five9’s platform?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider Five9’s cloud contact center solutions?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution

Appendix

  • Methodology
  • Further reading
  • Author

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