skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Introduction

This research analyszes the strengths, weaknesses, opportunities and threats associated with the Cherwell Service Management solution.

Highlights

  • CSM 5.0 is a solution that should be on the shortlist of organizations looking to adopt an IT service management tool.

Features and Benefits

  • Analyzes the functionality offered by the Cherwell Service Management solution.
  • Learn how the solution can help support organizations of varying levels of maturity.

Key questions answered

  • What capabilities does the solution offer?
  • How does Ovum feel the solution could be further improved?
  • How can the solution be utilized to provide value to BUs beyond solely IT?
  • How does the solution support ITIL practices?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider Cherwell Service Management?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution

Appendix

  • Methodology
  • Author

Recommended Articles

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at ClientServices@ovum.com

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now