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This research analyszes the strengths, weaknesses, opportunities and threats associated with the Cherwell Service Management solution.


  • CSM 5.0 is a solution that should be on the shortlist of organizations looking to adopt an IT service management tool.

Features and Benefits

  • Analyzes the functionality offered by the Cherwell Service Management solution.
  • Learn how the solution can help support organizations of varying levels of maturity.

Key questions answered

  • What capabilities does the solution offer?
  • How does Ovum feel the solution could be further improved?
  • How can the solution be utilized to provide value to BUs beyond solely IT?
  • How does the solution support ITIL practices?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider Cherwell Service Management?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution


  • Methodology
  • Author

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