skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration

Introduction

Based on interviews with more than 6,300 senior IT executives, Ovum’s ICT Enterprise Insights program answers key questions concerning enterprises' needs at a country and industry level. This brief focuses on the top findings for the telecoms industry.

Highlights

  • Personalizing the customer experience remains CSPs’ top business challenge for the next 18 months.
  • Digital capabilities such as big data and analytics, AI, automation, and DevOps are critical to support CSPs' personalization objectives. However, CSPs are still in the early stages of their digital transformation journeys, with much still to be done.

Features and Benefits

  • Provides insights into CSPs' top IT trends.
  • Highlights CSPs' IT investment plans for the next 18 months.

Key questions answered

  • What business challenge is the most important to CSPs?
  • What IT capabilities are CSPs planning to invest in to solve their top business challenges?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

CSPs will prioritize service personalization over the next 18 months

  • Personalizing the customer experience remains CSPs' top business challenge
  • Digital capabilities are critical to CSPs' personalization objectives
  • CSPs will increase IT spend to support their digital ambitions

Ovum's ICT Enterprise Insights Program

  • IT and communications insight by line of business

Appendix

  • Methodology
  • Author

Recommended Articles

  • Enterprise Decision Maker, Enterprise IT Strategy and Select...

    2017 Trends to Watch: Big Data

    By Tony Baer 21 Nov 2016

    The breakout use case for big data will be fast data. The Internet of Things (IoT) is increasing the urgency for enterprises to embrace real-time streaming analytics, as use cases from mobile devices and sensors become compelling to a wide range of industry sectors.

    Topics Big data and analytics IoT

  • Consumer & Entertainment Services, World Cellular Informatio...

    Mapping the Future of Enterprise Messaging: SMS, RCS, and Chat Bots

    By Pamela Clark-Dickson

    In this paper, we analyze the results of the Enterprise Messaging Survey 2017, placing the findings in the context of the rapidly evolving business-to-consumer communications market.

  • Enterprise Services, Internet of Things, Enterprise Decision...

    Telcos enter a new era of professional managed services

    By David Molony 15 Nov 2017

    One of the trends we expect to firm up in 2018 is the drive by major telco service providers toward professional managed services as part of their core proposition.

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at pr@ovum.com

Contact marketing - marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now