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Introduction

Windstream is one of the larger regional US players, and now competes at a national level. It started as a rural incumbent local exchange carrier (ILEC) and has expanded through a series of acquisitions.

Highlights

  • Windstream has historically been a rural telecoms provider in the eastern portion of the US. Over the past eight years it has grown, primarily through acquisition, to become one of the larger domestic telecoms providers in the US.

Features and Benefits

  • Pinpoints Windstream's key services for SMEs.
  • Identifies the telco's likely road map for service developments and partnerships.

Key questions answered

  • Where has Windstream made acquisitions?
  • What services and service bundles can enterprises buy from Windstream?

Table of contents

Summary

  • In brief
  • Ovum view

Strategic initiatives

  • Moving from rural consumer ILEC to national enterprise provider
  • Building the brand
  • Investing in the enterprise portfolio
  • Integration: network, product, and systems

Portfolio evolution

  • Business voice services overview
  • Data services overview
  • Hosted and cloud services overview
  • Managed services overview
  • Other enterprise services: leasing, equipment

Commercial performance and customer service

  • Financial performance highlights
  • REIT move
  • Customers and major wins

Ovum’s assessment

  • What is working
  • What needs some work

Appendix

  • Methodology
  • Further reading
  • Author

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