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Ember Services is a consulting and analytics services organization that has supported many major enterprises in the UK and Ireland across the private and public sectors.


  • Ember Services’ leadership team has previously demonstrated an aptitude for and commercial success in the customer engagement arena, having developed and sold CM Insight to Verint Systems in 2006.

Features and Benefits

  • Assesses Ember Services' omnichannel customer service offering.
  • Analyzes Ember Services' approach to omnichannel transformation.

Key questions answered

  • How does Ember help enterprises provide an effective omnichannel customer experience?
  • What part does data play in determining omnichannel customer engagement strategy?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put Ember Services on your radar?


  • Background
  • Current position

Data sheet

  • Key facts


  • On the Radar
  • Further reading
  • Author

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

Contact marketing -

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