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This report looks at the common drivers of digital workspace initiatives and the people, technology, and service elements businesses must consider when making such fundamental change.


  • No single technology, platform, or service will deliver an all-encompassing digital workspace. Enterprises must instead focus on developing and managing digital ecosystems and supporting new working practices to stay competitive.
  • The management of cultural change is just as important as technology, and will be vital to the success of any digital workspace initiative.

Features and Benefits

  • Learn about the important technology, people, and service elements that are important to the digital workspace.
  • Provides insights into the important types of technologies a digital workspace is built upon, and also into the digital workspace solutions delivered by service providers.
  • Looks at the approach of a selection of service provider partners.

Key questions answered

  • What business and technology trends are triggering interest in the digital workspace?
  • How does Ovum define the digital workspace?
  • What does the market for digital workspace services look like?
  • What are the key technologies, tools, and services in building the digital workspace?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors
  • Recommendations for service providers

Defining the digital workspace

  • People must be at the heart of the digital workspace
  • The Ovum framework for delivering a digital workspace
  • Forging a culture that supports successful transformation
  • Delivering the best user experience possible
  • In a complex technology estate, integrated IT processes and workflows are important

Market landscape and participants

  • How is this market evolving?

Key technologies and tools in building the digital workspace

  • Digital workspace solutions
  • Mobility and flexibility
  • Team collaboration
  • Productivity
  • Cloud
  • Artificial intelligence
  • Automation
  • Next-generation networks and 5G
  • Intelligent and better-connected physical spaces

The services landscape

  • Enterprises need guidance from service providers
  • Atos


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