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The desktop-as-a-service (DaaS) market is an extension of the virtual desktop infrastructure (VDI) market. DaaS is effectively VDI as a service, where the core technology is hosted and managed by a third party.


  • This report explores how DaaS is solving the issues that VDI faced since its launch in 2006, such as the reluctance from organizations to move away from the traditional desktop.

Features and Benefits

  • Assesses how Amazon WorkSpaces offers a choice of infrastructure bundles covering a range of potential use cases.
  • Describes the core capabilities of the Citrix Managed Desktops service.
  • Explains how VMware Workspace ONE acts as an umbrella product for end-user-computing (EUC) capability.
  • Assesses Windows Virtual Desktop as a virtual desktop and application delivery solution.
  • Compares two lesser known providers: CloudJumper and Tocario.

Key questions answered

  • What are the key differences between DaaS and VDI?
  • What are the key difference between the DaaS platforms?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for service providers

Defining and exploring DaaS

  • Definition and characteristics
  • Key capabilities
  • Business value and applications

Market landscape

  • Market origin and dynamics
  • Key trends in the DaaS market
  • Future market development
  • Vendor landscape

Leading vendors providing DaaS solutions

  • Amazon WorkSpaces
  • Citrix Managed Desktops
  • CloudJumper
  • Microsoft Windows Virtual Desktop
  • Tocario Apexo
  • VMware Workspace ONE


  • Methodology
  • Further reading
  • Author

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