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The need to respond to evolving customer expectations will make payments a core investment area for merchants of all types in 2016. This presentation, delivered at Cartes 2015, examines what this means for the industry.


  • Investing in new payment processing services is a top-three IT investment priority for 43% of all merchants.
  • 62% of merchants would talk to online payment players such as PayPal to deliver new services to customers.
  • In 2016, 58% of merchants will increase their investments in developing stronger cross-channel customer experiences.

Features and Benefits

  • Enhance your product strategy and marketing by understanding what will drive merchant IT investments around payments in 2016.
  • Understand what the drive for new payment services will mean for the competitive landscape of the industry.

Key questions answered

  • How important will investments in payment services be to merchants in 2016?
  • How rapidly do merchants expect their sales to move to digital channels?
  • What will this shift to digital mean for the competitive landscape of the industry?

Table of contents


  • Introduction
  • Download 1: Emerging Payments and the Future of Commerce: The Voice of the Merchant

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