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The payments sector is going through an unprecedented period of change, from both a technology and commercial perspective.


  • With the pace of change in payments increasing, it is understandable that many payments non-specialists (and indeed some specialists) are bewildered by what is happening and what it means for their respective industries.
  • Driven by much broader transformative trends in technology, payments are emerging as a critical area of investment and service evolution across all industries.

Features and Benefits

  • Outlines the key trends in payments across a range of sectors.
  • Evaluates how ready specific industry verticals are for payments innovation.

Key questions answered

  • What are the key payments technologies and issues today?
  • What go-to-market strategies should different industries be open to?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Market context

  • Payments are moving up the enterprise agenda
  • Enterprises are faced with a growing array of payments diversification
  • Spending on payments shows little decline
  • Payments have a threefold impact on the enterprise

Industry snapshots

  • All industries stand to benefit from payments evolution
  • Government
  • Healthcare
  • Higher education
  • Insurance
  • Media
  • Retail
  • Telecoms
  • Utilities


  • Methodology
  • Further reading
  • Lead Author
  • Contributors

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