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Interest in an approach to service management that extends beyond the borders of just the IT department continues to surge.


  • It is important to establish enterprise service management as a compelling business initiative.

Features and Benefits

  • Learn about the opportunities that a digital transformation strategy can help an irganization realize.
  • Understand why enterprise service management can support an organization on a digital transformation effort.

Key questions answered

  • What are some of the key technology elements that need to be considered as part of a digital transformation effort?
  • How can IT service management support organizations embarking on a digital transformation strategy?

Table of contents

Ovum view

  • Summary
  • It is important to establish enterprise service management as a compelling business initiative
  • Enterprise service management success will rely on defining and communicating a clear business-wide value proposition
  • Avoid the common pitfalls associated with an enterprise service management initiative


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