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Introduction

This piece will analyze the the strengths, weaknesses, opportunities, and threats of the BMC Remedy v9 ITSM solution.

Highlights

  • BMC Remedy 9 is an enterprise-class solution for service management that can support an organization irrespective of its level of maturity.
  • BMC Remedy 9 offers one of the most intuitive and modern user interfaces of any ITSM solution currently on the market.

Features and Benefits

  • Assesses the Remedy 9 solution, highlighting some of the products strengths and weaknesses.
  • Learn more about how the solution could help your organization relaize new service management efficiencies.

Key questions answered

  • What is the value proposition of the solution?
  • How has the latest version improved over previous releases?
  • How can the product help improve self-service practices?

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