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Introduction

As business needs continue to change at an accelerated rate, so do the demands placed on ITSM solutions by IT support teams. Control Desk is IBM’s core ITSM solution.

Highlights

  • The solution can help organizations improve the automation of IT and business processes.
  • .

Features and Benefits

  • Learn about IBM Control Desk and its benefits.
  • Compares IBM Control Desk functionality with other ITSM SaaS solutions.

Key questions answered

  • Why consider IBM Control Desk?
  • What are the strengths and weaknesses of the product?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why consider IBM Control Desk?

SWOT analysis

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Data sheet

  • Key facts about the solution

Appendix

  • Methodology
  • Author

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