skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration

Introduction

Freshservice is a cloud-based service desk solution aligned with the core ITIL practices.

Highlights

  • Service desk solutions continue to evolve by offering capabilities that extend beyond solely those that can assist organizations in more effectively aligning with ITIL.

Features and Benefits

  • Evaluates the Freshservice solution
  • Understand that the Freshservice service desk solution is one that can help you improve your service desk operations.

Key questions answered

  • What features and functionality does Freshservice offer?
  • How does the Freshservice solution differentiate from other service desk tools?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Highlights

  • Background
  • Current position

Data sheet

  • Key facts

Appendix

  • On the Radar
  • Further reading
  • Author

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at pr@ovum.com

Contact marketing - marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now