How many times have you heard someone claim that “X” is the key to building a digital enterprise, only to be told the following day by someone else that “Y” is the essential ingredient? The truth is that there isn’t one “thing” we need to do in order to create the connected, agile, digital enterprise; we need to address a raft of things, ranging from the way we procure services and business processes, to how we mobilize our business processes in order to reach new customers and serve our existing ones more effectively.
This week’s Straight Talk looks at a number of different ways in which organizations can change how they operate in order to become more digital. The resurgence of captive offshore facilities shows that while offshoring delivers benefits in terms of cost and flexibility, maintaining closer ties with your offshore operation helps keep your offshore processes aligned with your local ones. Innovations in the domains of payments, customer communications, and the digital experience you provide for your consumers highlight the fact that the “digital action” is all at the borders of the organization, but it can only be made real if we are prepared to innovate within our organizations as well.
Smart technology leaders will have a firm handle on sourcing, and mobility, of course, but the very smartest will be looking at other emerging technologies, such as the explosion in open source innovation in artificial intelligence, in order to see how they can apply it to derive insights within the organization that can be made available to our increasingly digital customers.
The digital enterprise is a combination of many different ingredients which, when combined together, will be a dish to savor – but the recipe will continually evolve.
Straight Talk is a weekly briefing from the desk of the Chief Research Officer. To receive this newsletter by email, please contact us.