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Introduction

This “On the Radar” examines how CallSpace identifies and scores callers in retail, travel, hospitality, nonprofit, telecom, and other industries, and then extends the brand experience with targeted and actionable content.

Highlights

  • CallSpace is forging a path in the in-call channel with its customer engagement advertising platform that sends personalized offers and messaging to customers while they’re on hold or even when they call.

Features and Benefits

  • Evaluates CallSpace's CallDesigner technology.
  • Assesses how CallSpace's robotics- and AI-powered technology identifies and scores customers and then sends the most appropriate offer.

Key questions answered

  • What are the ways in which companies can leverage IVR to send targeted and branded messaging to customers?
  • How can CallSpace's technology increase customer loyalty and extend the brand experience?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put CallSpace on your radar?

Highlights

  • Background
  • Current position

Data sheet

  • Key facts

Appendix

  • On the Radar
  • Author

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