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Introduction

Quiq offers Quiq Messaging, an asynchronous messaging platform for customer service to help with pre-sales questions and post-sales support. The platform integrates into a variety of internal and external messaging platforms, as well as enterprise systems such as CRM, email, and reporting systems.

Highlights

  • In today’s world, conversations often don’t occur simultaneously, so asynchronous messaging allows consumers to communicate with companies in the same way they communicate with friends – by texting and messaging.
  • During the duration of an interaction, if a consumer decides to stop, the conversation can be picked up later where it left off.

Features and Benefits

  • Delivers asynchronous messaging and conversations that are displayed in a multiconversational user interface.
  • Offers built-in collaboration and transfer that allows managers to deliver coaching to handle escalation issues.
  • Integrates easily into a variety of external and internal systems through its open API framework built on webhooks and REST APIs.

Key questions answered

  • What are the technology's notable features for agents?
  • What are the technology's notable features for managers?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put Quiq on your radar?

Highlights

  • Background
  • Current position

Data sheet

  • Key facts

Appendix

  • On the Radar
  • Author

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