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Introduction

The Oracle CX Summit 2016 provided evidence, from both Oracle and its customers, that Oracle's unified CX (customer experience) message is resonating with an increasing numbers of companies.

Highlights

  • To date, Oracle has more than 5,200 customers who have adopted one or more applications within the overall Oracle CX Cloud portfolio, across all geographies and a healthy mix of both large and mid-market enterprises.

Features and Benefits

  • Examines how Oracle CX Cloud might serve as a foundation for omnichannel for enterprises with omnichannel customer engagement aspirations.
  • Discusses Oracle's advanced data capabilities and their relevance to firms seeking to deliver an omnichannel customer engagement capability.

Key questions answered

  • What does Oracle CX Cloud cover and how effective is it as a foundation for omnichannel?
  • Which industries does Oracle CX Cloud support and what is the industry roadmap?

Table of contents

Ovum view

  • Summary
  • Customers are increasingly buying into the unified CX message
  • Oracle CX Cloud provides deep data capabilities
  • Industry progress will add to the momentum as industry participants reference each other
  • Oracle Cloud CX is gaining momentum and moving in the right direction

Appendix

  • Further reading
  • Author

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