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Introduction

Omilia has quietly been developing an advanced speech platform for self-service applications since 2012. It has created a full-fledged speech recognition engine and deployed it in key high-volume customers.

Highlights

  • Technology based on deep neural networks allows the DiaManT platform to rapidly improve and reduce error rates in understanding and response.

Features and Benefits

  • Explores the market potential for Omilia in the self-service/IVR space.
  • Describes the challenges and opportunities for a new entrant into contact center IVR in North America.

Key questions answered

  • Why should buyers consider Omilia's platform?
  • What is Omilia's background?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put Omilia on your radar?

Highlights

  • Background
  • Current position

Data sheet

  • Key facts

Appendix

  • On the Radar
  • Further reading
  • Author

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700


Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
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Contact marketing - marketingdepartment@ovum.com

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