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This report is part of a series on customer experience best practices. Here, we look at how to improve the experience in the “use” stage of the customer journey.


  • Showcases how Telstra GES is improving the customer experience in service delivery.

Features and Benefits

  • CSPs today have to compete for new business in areas such as applications and infrastructure. This report identifies where CSPs need to focus to retain and serve customers.
  • This report looks at CSP best practices for serving customers on the "usage" part of their journey.

Key questions answered

  • What challenges are CSPs facing in serving enterprise customers?
  • What can CSPs do to improve the service delivery customer experience?

Table of contents


  • Introduction
  • Download 1: Customer Journey Best Practices: Telstra GES’ Service Delivery Initiatives

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