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Summary

Infosys recently launched the next generation of its artificial intelligence (AI) platform called Nia. Nia brings together several key solutions from Infosys's stable, including major features of Mana (Infosys's older AI platform), AssistEdge (process automation), and Skytree (scalable machine learning). Nia is targeted at clients across Infosys's verticals, and its flexible platform will allow enterprise clients to build a custom-fit solution to meet their specific needs.

Nia arms Infosys with a robust, end-to-end platform that bolsters its digital transformation offerings

Nia combines several of Infosys's proprietary solutions into one package that can be delivered in an on-premise or cloud-based model. Nia has capabilities that span several key areas, including big data/analytics, machine learning, knowledge management, and cognitive automation. It also brings in end-to-end robotic process automation (RPA), high-performance and scalable machine learning, optical character recognition (OCR), natural language processing (NLP), and infrastructure management service capability. The Nia platform is able to aggregate and analyze data from across processes and systems, and use this information to automate business and IT processes. It learns from this process, making it more efficient in subsequent runs. Nia can be leveraged to, for instance, analyze customer responses and reactions across various sources, recommend product/service improvements, and forecast sales and revenue projections.

Infosys's announcement is the latest in a series of investments by providers looking to boost their AI-centered portfolios and credentials. This is a relevant addition to Infosys's digital offering because it can be leveraged to solve higher-value business problems that have significant impact on the enterprise as a whole. In the current business environment, where knowledge is the biggest weapon in an enterprise's arsenal, providing a platform that can help organizations create innovative business processes is a weighty move for Infosys. Given that the combination of several macro factors, including changing visa regulations in key markets, increasing price pressures, and cannibalization of revenues by the growing digital business, have made the vendor's traditional business model vulnerable, Infosys needs to be very clear in its articulation of the value-add of Nia and convey that meaningfully in its market messaging. The crucial thing for Infosys now is to balance its IP-driven approach and its traditional resource-heavy business model in a way that contributes to its growth while being meaningful for clients.

Appendix

Further reading

Partnering for Automation: Keys to Success, IT0019-003613 (April 2017)

"Proposed US visa changes poised to create near-term skills imbalance,"IT0019-003621 (April 2017)

Cloud Drives Longer, Larger IT Services Contracts, TE0005-000936 (April 2017)

Author

Hansa Iyengar, Senior Analyst, Large Enterprise Services

hansa.iyengar@ovum.com

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