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Introduction

Wipro’s collaboration with TalkTalk is a good example of a partnership that started with discrete projects and evolved into a transformational journey for the telecommunications company.

Highlights

  • Learn how Wipro added TalkTalk to leverage BPO capabilities for more effective customer service, providing an important example of how BPO is evolving from being largely horizontal to becoming increasingly verticalized.

Features and Benefits

  • Learn how re-designing business processes help TalkTalk improve its customer service
  • Review how Wipro leveraged its portfolio for telecoms-specific business challenges.

Key questions answered

  • What challenges are telecoms clients facing in today's market related to improving customer experience?
  • How can a service provider work with a telecoms provider to solve urgent business challenges?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations

  • What type of customer could benefit from this IT service?

Customer case file

  • IT services data sheet: Wipro – TalkTalk customer support services
  • Background
  • Implementation and results

Appendix

  • On the Case
  • Further reading

Recommended Articles

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