skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


Wipro’s collaboration with TalkTalk is a good example of a partnership that started with discrete projects and evolved into a transformational journey for the telecommunications company.


  • Learn how Wipro added TalkTalk to leverage BPO capabilities for more effective customer service, providing an important example of how BPO is evolving from being largely horizontal to becoming increasingly verticalized.

Features and Benefits

  • Learn how re-designing business processes help TalkTalk improve its customer service
  • Review how Wipro leveraged its portfolio for telecoms-specific business challenges.

Key questions answered

  • What challenges are telecoms clients facing in today's market related to improving customer experience?
  • How can a service provider work with a telecoms provider to solve urgent business challenges?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view


  • What type of customer could benefit from this IT service?

Customer case file

  • IT services data sheet: Wipro – TalkTalk customer support services
  • Background
  • Implementation and results


  • On the Case
  • Further reading

Recommended Articles


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now