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This report explains the many aspects of implementing a "Lean" regime in the organizational IT function in order to increase operational efficiency and reduce wastage.


  • The role of IT differs within and between organizations – identifying what role is required of IT within the organization is a key first step.
  • Identifying the IT activities that add value, and how this compares with their cost, is also a key element of implementing Lean IT.
  • IT assets must all be identified and assessed in terms of value provided, cost, and risk.

Features and Benefits

  • Explains processes required to implement Lean IT, with supporting models.
  • Identifies common pitfalls and hints for success.

Key questions answered

  • What are the potential benefits to my organization of implementing Lean IT?
  • What steps should an organization consider in its plans to implement Lean IT?
  • Can an organization benefit gradually by implementing Lean IT in stages?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Understand the current and desired organizational role of IT

  • Recognize how the role of IT differs within and between organizations
  • Understand the organizational IT role's strategic context
  • Changing IT models influence the role of the IT function

Segment responsibilities as a foundation for progress to a "Lean" IT model

  • Classify activities and their drivers
  • Streamline interfaces between activity types

Implement accountability for all IT activities

  • People, process, and purpose are key attributes
  • Appoint business relationship managers (BRMs) to establish accountability
  • Skills from many disciplines can contribute to the BRM role
  • Change the IT service delivery approach to a demand-led model

Implement accountability for all IT assets

  • Understanding organizational assets is a key first step
  • Move beyond solely considering IT assets
  • Asset management maturity underpins Ovum's Lean IT model


  • Methodology
  • Further reading
  • Author

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