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Chatbox has a strong focus on analytics and integration of its solution with a company’s current customer care systems.


  • As an omnichannel solution, Chatbox allows enterprises to interact with consumers via live chat, SMS, messaging, and more with a singular customer history across all channels.
  • Chatbox has implemented interactives, also called instant apps, which allow for the bidirectional exchange of data with consumers.
  • Chatbox serves the travel, automotive, field service, property management, insurance retail, travel, telecoms, financial services, software, and utilities industries.

Features and Benefits

  • Assesses Chatbox's capabilities in the chatbot messaging solution space.
  • Identifies which enterprises would best benefit from utilizing Chatbox's solution.

Key questions answered

  • What components differentiate Chatbox’s solution?
  • What underlying technologies does Chatbox use in its chatbot?
  • What initiatives and development plans can enterprises expect from Chatbox?

Table of contents


  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put Chatbox on your radar?


  • Background
  • Current position

Data sheet

  • Key facts


  • On the Radar
  • Further reading
  • Author

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at

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