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Introduction

Nanorep's focus on an AI-powered self-service solution seeks to extend past cutting costs as the company aims to help brands scale their presence on digital channels, including web, mobile, and messaging (via chatbots).

Highlights

  • Nanorep's solution has reduced client call center volume by up to 45% and offered above 90% in-channel resolution.
  • The solution has also led to agent training time reduction of up to 20% and increased conversions by up to 25% when used for selling.
  • Nanorep uses a proprietary and patented natural language processing engine to understand customer intent and segue into relevant and personalized conversations.

Features and Benefits

  • Assesses Nanorep's capabilities in the chatbot messaging solution space.
  • Identifies which enterprises would best benefit from utilizing Nanorep's solution.

Key questions answered

  • What components differentiate Nanorep’s solution?
  • What underlying technologies does Nanorep use in its chatbot?
  • What initiatives and development plans can enterprises expect from Nanorep?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Recommendations for enterprises

  • Why put Nanorep on your radar?

Highlights

  • Background
  • Current position

Data sheet

  • Key facts

Appendix

  • On the Radar
  • Further reading
  • Author

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