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Introduction

Organizations that want to digitally transform themselves in the way in which they handle content need to start looking to the cloud to provide some of this transformation.

Highlights

  • Selecting a platform that has a proven record as a cloud service and an easy migration path from on premise to cloud, should be the minimum requirement that organizations consider.

Features and Benefits

  • Assesses the features that organizations should consider when cselecting an ECM in the cloud service
  • Identifies the benefits that can be achieved by putting at least some of the plethora of content in the cloud

Key questions answered

  • What cloud options are available?
  • What considerations are important when selecting a cloud service?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

ECM in the cloud is about more than just porting software to the cloud

  • Selecting a cloud solution should be given the same consideration as on-premise systems
  • Integration is key to successful cloud implementations
  • Capabilities need to match those of on-premise solutions

Compliance requirements need to be considered in cloud deployments

  • Compliance must be considered before selecting an ECM cloud service
  • How easily content can be bulk-downloaded is important in addressing discovery requests

Document management and collaboration

  • Document management is a core component of ECM and should be included in all deployments
  • File sync and share provides secure collaborative capabilities and should be included in an ECM portfolio

Records management

  • Records management is the ECM technology that is least likely to be provided as a cloud service
  • Compliance is an important consideration for records management

Business process management

  • Pre-built processes for industry-specific or common tasks reduce deployment time

Capture and scanning

  • A large proportion of content is created outside the organization and it needs to be captured
  • Mobile self-service enablement provides a differentiator

Search

  • Enterprise search within ECM portfolios should work across multiple repositories both in the cloud and on-premise
  • E-discovery adds a new dimension to enterprise search

Appendix

  • Methodology
  • Further reading
  • Author

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