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When implementing ECM there is no one size fits all. There are a large number of vendors that offer ECM, some providing the full range of technologies, while others specialize on subsets of products.


  • ECM has gone through a huge evolution over the past few years, both in terms of the range of technologies that are available, and also the way in which content is delivered.

Features and Benefits

  • Assesses the main features of the core ECM technologies that are expected to be in an ECM portfolio.
  • Learn about the benefits organizations should be getting from ECM platforms.

Key questions answered

  • What are the features that organizations should ensure are in an ECM platform?
  • What type of ECM platform should my organization deploy?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises
  • Recommendations for vendors

Content of the report

  • Finding the section most relevant to your organization

ECM execution and business models

  • Ensure that delivery to mobile devices is a core part of the solution's capabilities
  • Exploit enterprise social network capabilities within an ECM solution
  • There are a confusing array of choices available when deciding on an ECM platform

Document management and collaboration

  • Document management is often provided as library services
  • Most document management processes require some degree of collaboration

Records management

  • Organizations should implement records management before they are fined for noncompliance
  • Wherever possible, RM should be invisible to end users

File sync and share

  • File sync and share should be considered for secure access to content

Information rights management

  • Organizations cannot rely solely on access rights and permissions to protect content
  • Organizations need to consider the full lifecycle, and life span, of information
  • Audit logs show all authorized and unauthorized attempts to access content


  • ECM users need enterprise search
  • Content needs to be accurately classified in order to make it searchable
  • Indexing improves searchability


  • Methodology
  • Further reading
  • Author

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