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Introduction

Amdocs continues to build on its Customer Experience Solutions (CES) products and has enhanced its service offering to give telcos greater agility and flexibility as they move into a digital and virtualized operating environment.

Highlights

  • Two years ago Amdocs realigned its services business to embrace advanced services offerings and process-based outsourcing. It retains a high level of knowledge-based expertise internally, but now brings this to bear through its global service delivery and support model.

Features and Benefits

  • Outlines the strengths, weaknesses, opportunities, and threats of Amdocs' service portfolio.
  • Evaluates the improvements and changes Amdocs has made to its service portfolio.

Key questions answered

  • What is Amdocs' current positioning for services in the telecoms market?
  • What flagship managed services is Amdocs is using to enhance its reputation as an ICT services player in telecoms?
  • Where has Amdocs won most of its recent business from telcos?

Table of contents

Summary

  • Catalyst
  • Ovum view

SWOT assessment

  • Strengths
  • Weaknesses
  • Opportunities
  • Threats

Company background

  • Organization
  • Financials

Positioning in services

  • Current positioning
  • Global service delivery

Services portfolio

  • Portfolio overview
  • Consulting services
  • Systems integration and delivery
  • Managed services

Software products

  • Customer Experience Solutions portfolio

Business strategy

  • Projects and clients
  • Partners

Appendix

  • Methodology
  • Further reading
  • Author

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