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Introduction

Ovum has turned its radar on AetherPal, a company focused on helping mobile operators deliver improved customer service by empowering customer-support representatives to gain deeper insights into device-related issues and help operators reduce the costs associated with the delivery of device care.

Highlights

  • The mobile device needs to be used as a medium for the delivery of care to mobile customers. AetherPal’s Smart Care product portfolio is focused on taking a mobile-first approach in delivering customer care to mobile customers.
  • The company’s device-care portfolio includes Self Care (device health check), Secure Remote Control, Client Analytics, Device Care CRM, and Virtual Device Depot.
  • Privacy and security of customer data underpins the entire AetherPal Smart Care portfolio.

Features and Benefits

  • Understand the benefits of taking a mobile-first approach in the delivery of care to mobile customers.
  • Gain insight into AetherPal's background, existing customers, current positioning, competitive offering, and plans for the future.

Key questions answered

  • Why put AetherPal on a telco's radar?
  • What are the main products within AetherPal's Smart care portfolio?

Table of contents

Summary

  • Catalyst
  • Key messages
  • Ovum view

Highlights

  • Background
  • Current position

Data sheet

  • Key facts

Appendix

  • On the Radar
  • Author

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