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This case study provides insight into how Glaway Clinic managed the process of replacing its electronic medical record systems. Replacing core systems can be particularly painful for healthcare providers given the burden of extra regulations.


  • Just because there is a certain amount of risk associated with replacing core systems, healthcare providers should not shy away when there are considerable gains to be made from improved functionality and services.

Features and Benefits

  • Identify steps to aid the successful replacement of core systems.
  • Identify how vendors can help to mitigate some of the risk from the replacement of core enterprise systems.

Key questions answered

  • What steps do healthcare enterprises need to consider when replacing core systems?
  • How can vendors help healthcare enterprises realize benefits from upgrading systems?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages

Recommendations for the healthcare industry

  • Recommendation for enterprises: Your software may need updating
  • Recommendation for vendors: Strong relationships can win deals

Upgrading software to help patients and staff

  • Hospitals do not like business change
  • Big changes with the same people

Lessons learned

  • Consider a strong relationship as much as functionality
  • Overestimate the work in big software implementations


  • Methodology
  • Further reading
  • Author

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