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Electronic health record (EHR) deployments and products remain under the spotlight. The costs, potential benefits, and risks to the business are substantial. In this case study, we discuss the recent experience of Salford Royal NHS Foundation Trust, a large provider of acute and community services in Greater Manchester, which went live with Allscripts’ Sunrise Acute Care.


  • The migration of different functions into one system, combined with the provision of a single log-on, has been critical to engaging clinicians with the EPR as a core supporting application.
  • A vendor’s vision and product development roadmap are of particular importance to organizations taking a longer term view on IT strategy and investment.

Features and Benefits

  • This case study will help healthcare providers learn about a successful EPR deployment at a major NHS Foundation Trust
  • This case study identifies the key success factors of an EPR deployment in terms of product features and functionality and implementation

Key questions answered

  • What does a major EPR deployment involve?
  • How can a large healthcare provider benefit from an EPR system?
  • Why did Salford Royal select Allscripts? What were the key criteria?
  • What were the challenges experienced during Salford Royal's EPR implementation?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages

Customer background

  • Data sheet
  • Organization overview

EPR requirements

  • Strategic ICT context
  • Drivers for a new EPR system

Implementation: go live and the future

  • Overview

Business benefits

  • Smooth transition
  • Emerging highlights

Best-practice advice for healthcare providers

  • Prepare for challenges
  • Clinical coding involvement is key
  • Keep it simple


  • Methodology
  • Author

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