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The long-term implications of the distributed denial-of-service (DDoS) attack on Australia's 2016 census go far beyond a single security incident. This is no longer just about a technical problem to be solved.


  • There is now a clear need to look at the impact of digital transformation not only in the way government services are delivered but also in terms of the implications for the underlying ground rules of public sector leadership.

Features and Benefits

  • Discusses the implications of #CensusFail for digital initiatives across government.
  • Discusses the importance of maintaining public confidence in government service delivery.

Key questions answered

  • Why is it so important to balance the need for ongoing community support, not just technical excellence?
  • Why is loss of public support a significant challenge for a government agency?

Table of contents

Ovum view

  • Summary
  • MacGibbon finds a need for PS cultural change
  • There are important implications for government at large
  • The numbers tell the story


  • Further reading
  • Author

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