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Introduction

For all the debate and discussion about "digital government" at the national level, it is at the state, regional, and especially local levels where the digital "rubber hits the road."

Highlights

  • The reality of most cities' budgets, priorities, and legacy infrastructure makes it unlikely that, apart from in a few greenfield examples, comprehensive smart city capabilities will be retrofitted to existing conurbations.

Features and Benefits

  • Learn how development of a long-term smart city strategy will pay dividends down the track.
  • Learn why citizen identity and authentication remain key to unlocking digital services.

Key questions answered

  • How can service delivery be targeted to deliver practical smart city solutions?
  • What are the advantages of adopting robust, integrated citizen identity systems that can be leveraged by all tiers of government?

Table of contents

Ovum view

  • Summary
  • For most conurbations, the "smart city" is an aspirational goal rather than an imminent reality
  • Citizens' "top 10" services are remarkably similar for most cities
  • Ubiquitous citizen identity and authentication remain key to unlocking digital services

Appendix

  • Further reading
  • Author

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