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For all the debate and discussion about "digital government" at the national level, it is at the state, regional, and especially local levels where the digital "rubber hits the road."


  • The reality of most cities' budgets, priorities, and legacy infrastructure makes it unlikely that, apart from in a few greenfield examples, comprehensive smart city capabilities will be retrofitted to existing conurbations.

Features and Benefits

  • Learn how development of a long-term smart city strategy will pay dividends down the track.
  • Learn why citizen identity and authentication remain key to unlocking digital services.

Key questions answered

  • How can service delivery be targeted to deliver practical smart city solutions?
  • What are the advantages of adopting robust, integrated citizen identity systems that can be leveraged by all tiers of government?

Table of contents

Ovum view

  • Summary
  • For most conurbations, the "smart city" is an aspirational goal rather than an imminent reality
  • Citizens' "top 10" services are remarkably similar for most cities
  • Ubiquitous citizen identity and authentication remain key to unlocking digital services


  • Further reading
  • Author

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