skip to main content
Close Icon

In order to deliver a personalized, responsive service and to improve the site, we remember and store information about how you use it. This is done using simple text files called cookies which sit on your computer. By continuing to use this site and access its features, you are consenting to our use of cookies. To find out more about the way Informa uses cookies please go to our Cookie Policy page.

Global Search Configuration

Ovum view


The Australian government has announced an important step forward in the delivery of digital government services. The Digital Transformation Office (DTO) will ensure that “government services can be delivered digitally from start to finish.” This announcement is a significant step forward in delivering whole-of-government leadership, but it is by no means the beginning of Australia’s digital journey. Significant outcomes have already been delivered.

An important step in a long journey

The DTO will develop and coordinate the delivery of digital services and have a very hands-on role, given its proposed staff profile. One of its first areas of focus will be to create a cross-agency digital identity to ensure that people no longer have to log on separately for each government process.

This announcement will be welcomed by both industry and departments. It is a clear and concrete policy announcement that breaks the coalition’s relative silence on IT policy since winning government in late 2013. At the time of the election, hopes were raised following the release of a well-considered and detailed policy platform for e-government and the digital economy. However, since the election, there has been a deafening silence on IT policy and whole-of-government leadership.

In spite of these challenges, Australia has achieved significant progress in its push for digital government. Many state governments have already released detailed strategy documents and chalked up significant wins. Individual federal government departments have also made significant progress with internal reform and the delivery of digital services.

Many of the government’s problems have been caused by ongoing confusion about ministerial responsibility and accountability. Three government departments, (Finance, Communications, and Prime Minister & Cabinet) have responsibility for IT policy. The DTO will be located in the Communications Department, and it will benefit from the obvious technology talents of its minister, Malcolm Turnbull.


Further reading

“Dealing with the digital enterprise landgrab,” IT0007-000785 (November 2014)

Reinventing Government, IT0007-000780 (October 2014)

“Fad-surfing the wave of digital government,” IT0007-000775 (October 2014)

A CFO's Guide to Cloud Services and Opex-based IT, IT0007-000755 (July 2014)

“Small agencies can trump big government departments in IT projects,” IT007-000740 (December 2013)

“Well-managed innovation agenda becomes key part of IT manager's toolkit,” IT007-000721 (September 2013)

Supporting the Next Generation of Information Workers, IT007-000712 (August 2013)


Kevin Noonan, Research Director, Public Sector

Recommended Articles

  • Service Provider Markets, Consumer & Entertainment Services,...

    MWC 2018 Highlights

    By Ronan De Renesse 27 Feb 2018

    Over 20 of our senior Ovum analysts and consultants attended this year’s Mobile World Congress in Barcelona at the end of February. In between meetings, briefings and presentations, our analyst team were blogging and tweeting about key developments, trends and rumors. Have a look through our daily MWC 2018 Highlights to find out what happened.

    Topics 5G AI IoT Cloud Payments SDN/NFV Smart home

  • Enterprise Decision Maker, Enterprise IT Strategy and Select...

    2017 Trends to Watch: Big Data

    By Tony Baer 21 Nov 2016

    The breakout use case for big data will be fast data. The Internet of Things (IoT) is increasing the urgency for enterprises to embrace real-time streaming analytics, as use cases from mobile devices and sensors become compelling to a wide range of industry sectors.

    Topics Big data and analytics IoT

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

+44 (0) 207 551 9047 - Operational from 09.00 - 17.00 UK time

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 7770704398 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now