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Introduction

The retail banking business environment is undergoing great changes, and survival through this period of disruption requires banks to invest in their IT capabilities.

Highlights

  • In 2016, retail banks will continue to focus more on revenue generation, as well as front-office and customer experience enhancement.

Features and Benefits

  • Learn which product and service objectives will drive retail banking IT decision-making in 2016.
  • Understand which regions and countries will see the greatest increase in IT budgets, both now and in 2020.
  • Explore how the focus on the customer experience will influence the development of digital channel offerings.

Key questions answered

  • What are the key trends shaping retail banks' IT investment in 2016 and beyond?
  • How will the distribution of IT spending develop geographically over the next five years?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for enterprises
  • Recommendations for vendors

Revenue growth is a major driver of IT investment in 2016

  • Adjusting to the new environment is guiding banks' IT investment
  • Providing next-generation banking services is expected to drive revenue growth
  • Banking IT spending will be driven by the US, with China as the second-largest market

Digitalization of customer behavior pushes banks' IT investment

  • Enhancing customer experience remains the leading driver of retail bank IT investment
  • Changes in customer behavior are pushing banks to develop customer-friendly security capabilities

Appendix

  • Methodology
  • Further reading
  • Author

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