skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


Traditional IT operating models are failing. The growth of agile and lean startup practices puts pressure on IT departments to deliver quickly while maintaining a robust IT operating environment. This report proposes a new IT operating model to accommodate modern IT challenges.


  • Bi-modal IT is dead. IT must now operate rapidly, securely, and effectively across all its activities.

Features and Benefits

  • Learn the three foci for IT to allow it to operate in an agile and disruptive environment.
  • Understand the three perspectives that IT needs to use in driving and accommodating rapidly changing environments.

Key questions answered

  • What are the challenges facing IT in a disruptive and agile environment?
  • How can IT be both rigorous and robust while being transformative at the same time?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for enterprises

IT needs to do more than catch up to business expectations

  • What business really wants from IT
  • Change of the IT operating model is not optional

A new IT operating model

  • What the model must accommodate
  • Elements of the new IT operating model
  • Developing IT processes for the new model

Managing IT with a new operating model

  • Managing the IT applications portfolio
  • IT organization for the new model
  • Governance and standards in the new IT operating model
  • Financing considerations for the new IT operating model


  • Methodology
  • Further reading
  • Authors

Recommended Articles

  • Service Provider Markets, Consumer & Entertainment Services,...

    MWC 2018 Highlights

    By Ronan De Renesse 27 Feb 2018

    Over 20 of our senior Ovum analysts and consultants attended this year’s Mobile World Congress in Barcelona at the end of February. In between meetings, briefings and presentations, our analyst team were blogging and tweeting about key developments, trends and rumors. Have a look through our daily MWC 2018 Highlights to find out what happened.

    Topics 5G AI IoT Cloud Payments SDN/NFV Smart home

  • Consumer & Entertainment Services

    US pay TV: Is it facing an existential threat?

    By Adam Thomas 28 Mar 2018

    With US pay TV having endured the worst year in its history, thoughts have inevitably turned to the future. The likelihood remains that the immediate future will remain highly uncomfortable for everyone except the scaled multinational digital platforms.

  • Enterprise Decision Maker, Enterprise IT Strategy and Select...

    2017 Trends to Watch: Big Data

    By Tony Baer 21 Nov 2016

    The breakout use case for big data will be fast data. The Internet of Things (IoT) is increasing the urgency for enterprises to embrace real-time streaming analytics, as use cases from mobile devices and sensors become compelling to a wide range of industry sectors.

    Topics Big data and analytics IoT


Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now