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Summary

Low-code/no-code app development capabilities enable people with limited app development skills and experience to create micro-apps and integrations between systems quickly and easily. Interest in low-code/no-code mobile app development solutions is increasing as organizations look to modernize legacy apps and optimize workflows through developing more intuitive app experiences and richer integrations between the variety of different systems and technologies now utilized in the enterprise. At Knowledge18, ServiceNow announced new native mobile capabilities, including a new mobile studio no-code environment that will enable customers to create micro mobile apps and integrations that facilitate what the company terms as “moments of action.”

Low-code/no-code capabilities empower employees and help organizations democratize app development

A recent Ovum survey, conducted to help us understand current and future organizational approaches and priorities around evolving the workspace, showed that modernizing legacy systems and applications is an important goal for businesses investing in new workspace solutions. ServiceNow has leveraged the functionality and expertise gathered via the company’s acquisition of SkyGiraffe in 2017 to develop its new no-code mobile development capabilities. ServiceNow is a platform that many organizations already utilize to manage integrations between different services and systems, so introducing a mobile layer here is a smart move, as it will enable customers to easily mobilize these integrations and experiences, creating new apps that can help improve workplace productivity while leveraging the wealth of data they have via the ServiceNow platform.

Over recent years, ServiceNow has introduced numerous mobile interface enhancements that have extended across devices such as smartphones and tablets, and even to wearables. But success against any enterprise mobility initiative requires organizations to look beyond just mobile interface considerations to how mobility helps transform underlying business processes and user experiences through exploiting the wealth of data and insights that can be gathered via a mobile workforce. The new mobile capabilities that are soon to be offered by ServiceNow represent a shift in strategy and a real step in the right direction. A mature and strategic approach to mobility in the enterprise is one that looks beyond the device to how the data and insights gathered from a mobile workforce can be used to optimize business processes and improve employee experiences. The introduction of new native mobile capabilities by ServiceNow have the potential to help improve how employees interact with the platform via a mobile device, but more importantly they offer functionality that can help businesses better mobilize and optimize business processes and working practices.

Another important, but often overlooked consideration when democratizing app development is that of governance. As organizations introduce new capabilities that empower more people with the ability to create apps, it is important that they undertake appropriate practices around governance. This should be done not only to ensure alignment with security practices, but also to help reduce work duplication and to realize broader business value from any new apps developed where possible. Effective governance should not restrict the innovation opportunities presented by no-code/low-code solutions, but should help ensure quality over quantity when it comes to the apps being developed.

Appendix

Further reading

Enterprise Insights: Why Mobility Is a Vital Digital Workspace Component, ENS001-000020 (April, 2018)

Author

Adam Holtby, Senior Analyst, Workspace Services

adam.holtby@ovum.com

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