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Google’s Customer Reliability Engineering (CRE) program is designed to bring the skills Google developed running its “Big Seven” websites – its seven products with 1 billion+ users – to customers of its Cloud Platform products.


  • CSPs with ambitions as IT service providers should give serious consideration to becoming CRE partners, as this will be a powerful differentiator for their IT offerings.

Features and Benefits

  • Assesses the new Google CRE program for service providers.
  • Analyzes how CRE serves Google's wider strategy.

Key questions answered

  • What is CRE?
  • What should I do about it?
  • Why is Google doing this?

Table of contents

Ovum view

  • Summary
  • Understanding CRE: Making operations great again
  • Rolling out the network
  • CRE in Google's strategy, and yours


  • Further reading
  • Author

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