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The flood of emerging digital technologies has only led to increased ICT complexity for enterprises. Many struggle on several fronts. Security continues to be at the forefront of any ICT engagements given the proliferation of cyberattacks globally.


  • All ICT providers must have a service-driven strategy. However, the skill sets involved will be very different from those demanded by legacy IT services. This will require an enormous amount of upskilling and transformation of all players.

Features and Benefits

  • Identifies the top services opportunities for 2019–24.
  • Evaluates what service providers need to do to execute well.

Key questions answered

  • What are the drivers of growth feeding IT services over the next five years?
  • What are the challenges and potential pitfalls for service providers?

Table of contents


  • Catalyst
  • Ovum view
  • Key messages


  • Recommendations for integrators, vendors, and service providers
  • Recommendations for enterprise buyers

The cloud-first approach delivers opportunities for all

  • Public-cloud growth continues to outpace the industry
  • Managed and professional cloud services

Digital is application centric

  • Mobile-first approach will drive mobile application development
  • The developer community will be highly sought after

Emerging technologies will be consulting led

  • Industry knowledge and business process expertise are key
  • Co-investment and co-innovation approach


  • Methodology
  • Further reading
  • Author

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