skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration

Introduction

The flood of emerging digital technologies has only led to increased ICT complexity for enterprises. Many struggle on several fronts. Security continues to be at the forefront of any ICT engagements given the proliferation of cyberattacks globally.

Highlights

  • All ICT providers must have a service-driven strategy. However, the skill sets involved will be very different from those demanded by legacy IT services. This will require an enormous amount of upskilling and transformation of all players.

Features and Benefits

  • Identifies the top services opportunities for 2019–24.
  • Evaluates what service providers need to do to execute well.

Key questions answered

  • What are the drivers of growth feeding IT services over the next five years?
  • What are the challenges and potential pitfalls for service providers?

Table of contents

Summary

  • Catalyst
  • Ovum view
  • Key messages

Recommendations

  • Recommendations for integrators, vendors, and service providers
  • Recommendations for enterprise buyers

The cloud-first approach delivers opportunities for all

  • Public-cloud growth continues to outpace the industry
  • Managed and professional cloud services

Digital is application centric

  • Mobile-first approach will drive mobile application development
  • The developer community will be highly sought after

Emerging technologies will be consulting led

  • Industry knowledge and business process expertise are key
  • Co-investment and co-innovation approach

Appendix

  • Methodology
  • Further reading
  • Author

Recommended Articles

;

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316


Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

Email us at ClientServices@ovum.com

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Email us at pr@ovum.com

Contact marketing - 
marketingdepartment@ovum.com

Already an Ovum client? Login to the Knowledge Center now