skip to main content
Close Icon We use cookies to improve your website experience.  To learn about our use of cookies and how you can manage your cookie settings, please see our Cookie Policy.  By continuing to use the website, you consent to our use of cookies.
Global Search Configuration


This forecast includes expected revenues split by contact center size band, technology, and vertical markets for the period 2012 to 2022.


  • Demand for contact center infrastructure (hardware and software) depends on three drivers: the growth and maturity of a country's consumer sector, the expected gross domestic product (GDP) growth of the country, and the separate market within a region for contact center outsourcing services.

Features and Benefits

  • Assess market demand by geographic region using this forecast. .
  • Evaluate potential sales shifts within the vertical markets of the major regions of the world by country.

Key questions answered

  • Which global regions and countries of the world present the most potential for contact center hardware and software sales?
  • Which vertical markets will grow and which will shrink in terms of contact center revenues?

Table of contents


  • Introduction
  • Download 1: Global Contact Center Technology Spending Forecast: 2017–22

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team - +44 (0) 207 017 7700

Asia-Pacific team - +61 (0)3 960 16700

US team - +1 646 957 8878

Email us at

You can also contact your named/allocated Client Services Executive using their direct dial.
PR enquiries - Call us at +44 788 597 5160 or email us at

Contact marketing -

Already an Ovum client? Login to the Knowledge Center now