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This report is a global forecast of concurrent agent positions in five global regions and 35 countries.


  • This forecast of agent positions around the world will enable vendors of contact center-related products and services to realistically plan for revenue changes around the world and adjust strategic plans accordingly.

Features and Benefits

  • Vendors will be able to assess market size changes to assist in the evaluation of future plans and revenue streams.
  • Clients will be enabled to analyze and evaluate future business trends in the global contact center market by vertical markets.

Key questions answered

  • Which areas of the world will experience growth in contact center business driving company business plans?
  • How will the growth of artificial intelligence tools affect world markets for live contact center agents?

Table of contents


  • Introduction
  • Download 1: Global Contact Center Market Forecast: 2017–23

Have any questions? Speak to a Specialist

Europe, Middle East & Africa team: +44 7771 980316

Asia-Pacific team: +61 (0)3 960 16700

US team: +1 212-652-5335

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You can also contact your named/allocated Client Services Executive using their direct dial.
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